Technical Help

 UCF Player Guide

 

Video@CDL oversees a majority of the produced video and audio content that resides in UCF’s online courses.  Our ‘Engage’ media server, housed in the UCF CS&T data center, runs the robust Wowza Media Server System.  Our media is encoded in the H.264 standard and is viewable on all major web browsers as well as Apple, Microsoft, Blackberry, and Android portable devices. Our custom-designed media player allows viewers to switch between HD (high definition) and SD (standard definition). The player supports closed captioning, which can be enabled with the click of a button.

 

If you are having technical issues and would like additional assistance, contact us through via email or telephone.

 

onlinesupport@ucf.edu

Faculty: 407.823.0407

Students: 407.823.3808